Response time?

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K.G. Carlson
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Response time?

#1 Postby K.G. Carlson » Fri Oct 12, 2012 4:10 pm

I received an order from Studio 2 last Saturday and there was a problem. I emailed the orders department, but I realize it was a holiday weekend and all.

I'm sure the crew is very busy right now, but what is the typical repsonse time I should wait before emailing again?

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Clint
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Joined: Tue May 13, 2003 2:28 pm

Re: Response time?

#2 Postby Clint » Fri Oct 12, 2012 4:15 pm

K.G. Carlson wrote:I received an order from Studio 2 last Saturday and there was a problem. I emailed the orders department, but I realize it was a holiday weekend and all.

I'm sure the crew is very busy right now, but what is the typical repsonse time I should wait before emailing again?


If it was over the weekend, it could have gotten lost in a backlog of emails. Might shoot them another just asking if they can confirm receipt of the first email.
Clint Black
Savage Worlds Core Rules Brand Manager

www.peginc.com

K.G. Carlson
Novice
Posts: 90
Joined: Thu Dec 01, 2011 8:01 pm

#3 Postby K.G. Carlson » Fri Oct 12, 2012 4:31 pm

Thanks, Clint!

Since its Friday afternoon, I'll just wait til Monday.

K.G. Carlson
Novice
Posts: 90
Joined: Thu Dec 01, 2011 8:01 pm

#4 Postby K.G. Carlson » Mon Oct 15, 2012 5:43 pm

Maybe I should have gone to the mailbox before emailing today, as the rest of my order arrived today. Thanks PEG gang! Keep it Savage!


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