Pinnacle PDF Store File Download Issue

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nauthizzz
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Pinnacle PDF Store File Download Issue

#1 Postby nauthizzz » Tue Jun 26, 2012 8:07 pm

Apologies in advance if this is the wrong forum to put this in, but there doesn't seem to be a specific place for issues with the Pinnacle PDF store that I was able to discern.

I purchased a copy of the Hell on Earth Reloaded PDF from the Pinnacle PDF Store today. I received the download link via email as I expected. However the file I download won't open correctly. I have tried multiple programs and they all return error messages relating to the file being corrupted/broken.

I have attempted downloading multiple times through the email link, from the link in the "my account" section on the website, and through different browsers.

All attempts have yielded the same issues.

One thing I did notice however is that the version of the file I downloaded through Chrome is 16.8MB and the version through Mozilla is 20.3MB. I do not know if that is relevant or not.

Cryonic
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#2 Postby Cryonic » Tue Jun 26, 2012 9:06 pm


jpk
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#3 Postby jpk » Wed Jun 27, 2012 12:14 am

The first thing I suggest to folks is that rather than clicking the link to download/open the PDF, you right-click the link and select Save Link As or Save Link To (or whatever your browser or e-mail client uses) to save the PDF to a local drive directly, then open. This resolves the majority of this sort of download issues I've run into.

And I don't believe you're getting the full PDF before it's trying to open (or giving up). The file I uploaded is 42.2 MB, and you've not hit half that yet.
Joel Kinstle
Pinnacle Entertainment, www.peginc.com

nauthizzz
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#4 Postby nauthizzz » Wed Jun 27, 2012 1:22 am

Thank you for the reply.

I have been attempting to "save as" rather than "open" in all of my attempts. The fact that the entire file is not downloading for some reason would certainly explain the error messages.

However I have no idea as to why the entire file would not be downloading.


Edit: After a bit of googling, came across a random bit of advice about a similar issue someone was having in a random forum concerning IE8. Someone suggested clearing the browser's cache.

Decided to give it a whirl in Chrome and it seems to have worked. Though I'm still puzzled as to how none of the 3 different browsers I tried were able to d/l the file in its entirety, I'm just glad it seems to have sorted itself out now.

jpk
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Location: Tazewell, East Tennessee, USA

#5 Postby jpk » Wed Jun 27, 2012 10:30 am

If your downloads were fairly closely spaced, I suppose you might've been trying to download it right as I was putting up a new version, which would've gotten you the stunted, half-loaded versions.

But that's a highly speculative guess.

I'm glad the cache-clearing took care of the issue. Care to put out a link or quick mini-instructions for anyone else who runs into the same thing?
Joel Kinstle

Pinnacle Entertainment, www.peginc.com

newForumNewName
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#6 Postby newForumNewName » Wed Jun 27, 2012 11:32 am

nauthizzz wrote:Decided to give it a whirl in Chrome and it seems to have worked. Though I'm still puzzled as to how none of the 3 different browsers I tried were able to d/l the file in its entirety, I'm just glad it seems to have sorted itself out now.

All browsers have a cache. When the cache gets full, the browsers tend to have problems handling large files/images. It's a good idea to set your browser to clear the cache every time you close the browser. This goes for mobile devices as well as computers.

Cheers.
"I had a whole bunch of advice for you but got ninja'd by newForumNewName. I'd just do what he says." -- 77IM

"While nFNN could be less of a jerk about how he says what he says, what he says is essentially correct." -- ValhallaGH


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